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Troubleshooting
Overview 8 - 1
8
Chapter 8: Troubleshooting
Overview
Should you have any problems with your computer, before consulting your service representative, you may want
to try to solve the problem yourself. This chapter lists some common problems and their possible solutions. This
can’t anticipate every problem, but you should check here before you panic. If you don’t find the answer in these
pages, make sure you have followed the instructions carefully and observed the safety precautions in the preface.
If all else fails, talk to your service representative. You should also make a record of what happened and what
remedies you tried.
Of course, if something goes wrong, it will happen at the most inconvenient time possible, so you should preview
this section just in case. If, after you’ve tried everything, and the system still won’t cooperate, try turning it off
for a few minutes and then rebooting. You will lose any unsaved data, but it may start working again. Then call
your service representative.
- V12.1.00 1
- Trademarks 3
- R&TTE Directive 4
- CE Marking 5
- FCC Statement 6
- IMPORTANT SAFETY INSTRUCTIONS 8
- Power Safety 11
- Polymer Battery Precautions 12
- General Battery Precautions 13
- Cleaning 14
- Servicing 14
- Travel Considerations 15
- On the Road 16
- Developing Good Work Habits 17
- Lighting 18
- LCD Screen Care 18
- LCD Electro-Plated Logos 18
- Contents 19
- Power Management 21
- Chapter 1: Quick Start Guide 31
- Advanced Users 32
- Warning Boxes 32
- Not Included 33
- System Software 34
- Model Differences 35
- System Startup 36
- Quick Start Guide 37
- LED Indicators 39
- 1 - 10 LED Indicators 40
- Keyboard 42
- Keyboard 1 - 13 43
- USB 3.0 Ports 45
- Video Features 51
- 1 - 22 Video Features 52
- Video Features 1 - 23 53
- 1 - 24 Video Features 54
- Power Options 55
- Hard Disk Drive 58
- Optical Device 59
- Handling CDs or DVDs 60
- DVD Regional Codes 61
- Multi-in-1 Card Reader 62
- Audio Features 63
- 2 - 8 Audio Features 64
- Figure 2 - 6 64
- TouchPad and Buttons/Mouse 65
- Elan TouchPad 66
- Figure 2 - 8 67
- Figure 2 - 9 68
- One-Finger 69
- Figure 2 - 12 70
- Multi-Finger 71
- Figure 2 - 15 72
- Figure 2 - 16 72
- Figure 2 - 17 73
- Additional 74
- Chapter 3: Power Management 75
- The Power Sources 76
- Turning On the Computer 77
- Power Plans 78
- Power Plans3-5 79
- Figure 3 - 2 79
- Power-Saving States 80
- Hibernate 81
- Shut down 81
- Configuring the Power Buttons 82
- Resuming Operation 83
- Power Conservation Modes 84
- Battery Information 85
- Conserving Battery Power 86
- Battery Life 87
- 3 - 14 Battery Information 88
- Battery FAQ 89
- 3 - 16 Battery Information 90
- Figure 3 - 9 90
- Battery Information 3 - 17 91
- Figure 3 - 10 91
- 3 - 18 Battery Information 92
- What to Install 93
- Driver Installation 94
- Driver Installation 4 - 3 95
- Manual Driver Installation 96
- User Account Control 97
- Windows Security Message 97
- New Hardware Found 97
- Driver Installation Procedure 98
- Windows Experience Index 100
- Optional Drivers 101
- Drivers & Utilities 102
- Chapter 5: BIOS Utilities 103
- The Power-On Self Test (POST) 104
- Failing the POST 105
- The Setup Utility 106
- Setup Screens 107
- Main Menu 108
- BIOS Utilities 109
- Main Menu 5 - 7 109
- SATA Port # (Main Menu) 109
- Advanced Menu 110
- Advanced Menu 5 - 9 111
- SATA Mode 112
- Selection 112
- Security Menu 113
- 5 - 12 Security Menu 114
- Boot Menu 115
- Exit Menu 117
- Overview 119
- When Not to Upgrade 120
- Upgrading The Computer 121
- Overview 6 - 3 121
- Removing the Battery 122
- Model A Model B 124
- Figure 6 - 5 128
- Figure 6 - 6 129
- Figure 6 - 7 130
- Heat Sink Warning 131
- When replacing the 131
- HDD assembly try to 131
- Figure 6 - 9 133
- Figure 6 - 10 134
- on the mainboard 136
- Figure 6 - 11 136
- Figure 6 - 12 136
- Figure 6 - 13 137
- Chapter 7: Modules 139
- PC Camera Module 140
- PC Camera Driver Installation 141
- PC Camera Audio Setup 142
- PC Camera Module 7 - 5 143
- Figure 7 - 1 143
- 7 - 6 PC Camera Module 144
- PC Camera Module 7 - 7 145
- 7 - 8 PC Camera Module 146
- Figure 7 - 2 146
- PC Camera Module 7 - 9 147
- Wireless LAN Module 148
- WLAN & Bluetooth 149
- V4.0 Combo Driver 149
- Important 149
- Information 149
- Intel(R) PROSet/ 150
- Wireless 150
- Wireless LAN Module 7 - 13 151
- Figure 7 - 3 151
- 7 - 14 Wireless LAN Module 152
- Figure 7 - 4 152
- Wireless LAN Module 7 - 15 153
- Figure 7 - 5 153
- My WiFi Configuration 154
- Wireless LAN Module 7 - 17 155
- Figure 7 - 6 155
- 7 - 18 Wireless LAN Module 156
- Figure 7 - 7 156
- Wireless LAN Module 7 - 19 157
- Figure 7 - 8 157
- 7 - 20 Wireless LAN Module 158
- Figure 7 - 9 158
- Wireless LAN Module 7 - 21 159
- Figure 7 - 10 159
- 7 - 22 Wireless LAN Module 160
- Figure 7 - 11 160
- Figure 7 - 12 160
- Wireless LAN Module 7 - 23 161
- Figure 7 - 13 161
- 7 - 24 Wireless LAN Module 162
- Figure 7 - 14 162
- Wireless LAN Module 7 - 25 163
- Figure 7 - 15 163
- 7 - 26 Wireless LAN Module 164
- Figure 7 - 16 164
- Wireless LAN Module 7 - 27 165
- Figure 7 - 17 165
- Transfer Configuration 166
- Wireless LAN Module 7 - 29 167
- Figure 7 - 19 167
- Windows Mobility Center 168
- Adapters 169
- Compatible 169
- Music Driver 170
- Figure 7 - 21 171
- Figure 7 - 22 172
- Figure 7 - 23 173
- Fingerprint Reader Module 174
- Note that it is strongly rec 176
- Figure 7 - 25 177
- Figure 7 - 26 178
- Figure 7 - 27 179
- Figure 7 - 28 180
- Figure 7 - 29 180
- Figure 7 - 30 181
- Figure 7 - 31 182
- Figure 7 - 32 183
- Figure 7 - 33 183
- Exporting Your Identity 184
- Importing Your Identity 184
- AuthenTec KeepSafe 185
- Bluetooth Module 186
- Bluetooth Module 7 - 49 187
- Bluetooth Module 7 - 51 189
- Figure 7 - 34 189
- 7 - 52 Bluetooth Module 190
- Figure 7 - 35 190
- Bluetooth Module 7 - 53 191
- Figure 7 - 36 191
- 7 - 54 Bluetooth Module 192
- Figure 7 - 37 192
- Bluetooth Module 7 - 55 193
- Figure 7 - 38 193
- 7 - 56 Bluetooth Module 194
- Figure 7 - 39 194
- Bluetooth Module 7 - 57 195
- Figure 7 - 40 195
- Bluetooth Module 7 - 59 197
- Figure 7 - 41 197
- 7 - 60 Bluetooth Module 198
- Figure 7 - 42 198
- Bluetooth Module 7 - 61 199
- Figure 7 - 43 199
- Figure 7 - 44 199
- 7 - 62 Bluetooth Module 200
- Figure 7 - 45 200
- 3.75G/HSPA Module 201
- 7 - 64 3.75G/HSPA Module 202
- Figure 7 - 46 202
- 3.75G/HSPA Module 7 - 65 203
- Wireless Manager 204
- Wireless Manager Application 205
- 7 - 68 3.75G/HSPA Module 206
- Figure 7 - 48 206
- 3.75G/HSPA Module 7 - 69 207
- key combination 207
- Figure 7 - 49 207
- Profiles 208
- 3.75G/HSPA Module 7 - 71 209
- Figure 7 - 51 209
- 7 - 72 3.75G/HSPA Module 210
- Figure 7 - 52 210
- 3.75G/HSPA Module 7 - 73 211
- Figure 7 - 53 211
- Settings 212
- 3.75G/HSPA Module 7 - 75 213
- Figure 7 - 55 213
- 7 - 76 3.75G/HSPA Module 214
- Figure 7 - 56 214
- Text Messaging Service (SMS) 215
- 7 - 78 3.75G/HSPA Module 216
- Figure 7 - 58 216
- Sending a Text Message 217
- 7 - 80 3.75G/HSPA Module 218
- Figure 7 - 60 218
- 3.75G/HSPA Module 7 - 81 219
- Figure 7 - 61 219
- Phonebook 220
- 3.75G/HSPA Module 7 - 83 221
- Figure 7 - 63 221
- 7 - 84 3.75G/HSPA Module 222
- Figure 7 - 64 222
- SMS Settings 223
- 7 - 86 3.75G/HSPA Module 224
- Figure 7 - 66 224
- 3.75G/HSPA Module 7 - 87 225
- Figure 7 - 67 225
- THX TruStudio Pro Audio 226
- THX TruStudio Pro Application 227
- Figure 7 - 69 228
- Figure 7 - 70 229
- Figure 7 - 71 229
- Figure 7 - 72 230
- Chapter 8: Troubleshooting 233
- Basic Hints and Tips 234
- Troubleshooting 235
- 8 - 4 Viruses 236
- Bluetooth Connection Problems 247
- Ports and Jacks 254
- Interface (Ports & Jacks) 255
- Appendix B: Control Center 257
- Power Modes 258
- Control Center 259
- Control Center B - 3 259
- B - 4 Control Center 260
- Control Center B - 5 261
- Video Driver Installation 263
- Optimus™ Technology 264
- Video Driver Controls 265
- Table C - 1 266
- Table C - 2 266
- Figure C - 1 267
- Figure C - 2 268
- Display Devices & Options 269
- Attaching Other Displays 270
- Figure C - 4 271
- Figure C - 5 272
- Figure C - 6 273
- Figure C - 7 274
- Figure C - 8 275
- NVIDIA Control Panel 276
- NVIDIA Control Panel C - 15 277
- Figure C - 10 277
- ™ Customization Options 278
- Figure C - 12 279
- Figure C - 13 280
- Figure C - 14 281
- Set PhysX® Configuration 282
- Video Settings 283
- HDMI Audio Configuration 284
- Figure C - 18 285
- Appendix D:Specifications 287
- Specifications 288
- D - 2 Specifications 288
- Specifications D - 3 289
- D - 4 Specifications 290
- Specifications D - 5 291
- D - 6 Specifications 292
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